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Frequently Asked Questions

International purchases

I live outside US and UK, can I still order your products?

If you're residing within Europe, you can still order our products from Amazon UK, but there will be added shipping costs.

Product: Ice Scraper

Can it scratch my car?

No. The Ice Scraper is made of non-abrasive material. However, always make sure that no gravel comes in between the scraper and the car window as gravel can scratch glass surfaces.

What is the size of the ice scraper?

Please see image #4 and the description on the Ice Scraper product page

Product: Padlock

Can you easily read the numbers without using reading glasses?

The numbers are quite large and most of our users report that they find the numbers easy to read with and without reading glasses under normal light conditions.

I cannot close/open the shackle after setting a combination, what do I do?

If a number wheel was set in between digits or scrolled after the combination was set, the shackle can get stuck. Please start by trying all nearby combinations. For example if your combination was set to 5-5-5-5, try the combinations: 4-5-5-5, 6-5-5-5, 5-4-5-5, 5-6-5-5, 5-5-4-5, 5-5-6-5, 5-5-5-4 and 5-5-5-6. Also make sure you're rotating the shackle the correct way to not damage the mechanics inside.

We strongly suggest you to follow our video tutorial or clear picture guide. Click here to see them.

Is the lock weatherproof?

Yes, the padlock can be used outdoors for light-duty tasks such as hasps and chains. The limited warranty applies to outdoor use as well.

Is this a single or double-notched lock?

It is a single notch lock.

What is the size of the padlock?

Please see image #2 on the Padlock product page

What is the weight of the padlock?

5oz or 140g.

Product: Squeegee

Are the blades built to last?

Yes. Not only will silicone blades last longer than most other materials, but you will also receive 2 extra blades.

Does it come with a suction cup to hang it in the shower?

Suction cups usually fails to sit on the shower walls sooner or later and is more commonly an annoying feature rather than a bonus. Most customers prefer not to use suction cups and we therefore decided to not include it, which allows us to keep the price down a little extra.

Does it work for car glass windshields and side panes?

Yes. The squeegee works for any even glass surfaces, including car windows and windshields. The silicone blade is also flexible enough to conform to the car's side pane surfaces.

Would this be suitable for cleaning sliding door windows?

Yes.

Product: TSA Lock

How do I set/reset my combination?

Click here to view our video tutorial and clear picture guide

If you want to reset your combination, simply follow the same instructions, but instead of entering 0-0-0-0 you enter your current combination.

I cannot close/open the shackle after setting a combination, what do I do?

If a number wheel was set in between digits or scrolled after the combination was set, the shackle can get stuck. Please start by trying all nearby combinations. For example if your combination was set to 5-5-5-5, try the combinations: 4-5-5-5, 6-5-5-5, 5-4-5-5, 5-6-5-5, 5-5-4-5, 5-5-6-5, 5-5-5-4 and 5-5-5-6. Also make sure you're rotating the shackle the correct way to not damage the mechanics inside.

We strongly suggest you to follow our video tutorial or clear picture guide. Click here to see them.

What is the size of the lock?

Please see image #2 on the TSA Locks product page

What is the weight of the lock?

2.6oz or 73g.

Shipping & Delivery

What is the shipping time within US?

The Standard Shipping time is: 3-5 business days.

The Two-Day Shipping time is: within 2 business days.

The One-Day Shipping time is: within 1 business day.

Where's my package from Amazon?

Warranty & Top Quality Guarantee

How does the Top Quality Guarantee work?

If you've received a broken, defective or damaged product, simply click here to contact us, and we will help you arrange a replacement immediately.

How does the warranty work?

If the product would break within the warranty time, you are eligible for a replacement or refund. For a hassle-free replacement or refund (no return needed), you can simply send us an email with a photo of the broken product (mobile photo is accepted) and we will help you within a day.

Click here to contact us regarding a product's warranty.